FAQs

Got questions? We’ve got answers! Whether you’re dealing with a faulty boiler, need a new installation, or want to know about pricing and safety, our expert engineers have answered the most common questions below.

General Boiler Questions

How often should I service my boiler?

It’s recommended to service your boiler once a year to maintain efficiency, ensure safety, and comply with manufacturer warranties.

What are the signs that my boiler needs repairing?

Common signs include strange noises, fluctuating water temperature, leaks, or low pressure. Ignoring these could lead to a complete breakdown.

How long does a boiler installation take?

Most boiler installations take 1 to 2 days, depending on complexity. Upgrading to a modern, efficient system can lower your energy bills and improve reliability.

What type of boiler is best for my home?

Choosing the right boiler depends on your home size, water usage, and energy efficiency goals. Combi, system, or regular boilers each have their benefits.

How often should I service my boiler?

Look for an A-rated efficiency label, check your energy bills, or see if your boiler struggles to heat your home efficiently.

Boiler Repairs & Maintenance

Why is my boiler making strange noises?

Banging, whistling, or gurgling could be caused by kettling, trapped air, or limescale buildup—issues that can worsen over time.

What should I do if my boiler loses pressure?

Low pressure may be due to a leak, faulty pressure valve, or system bleeding. Some issues can be DIY fixes, but persistent problems need an engineer.

Why is my radiator not heating up properly?

Cold spots may be caused by air pockets, sludge buildup, or an issue with the thermostat or pump.

Can I fix a boiler issue myself, or do I need an engineer?

Simple tasks like bleeding radiators or adjusting pressure can be DIY, but gas-related issues always require a Gas Safe engineer.

How much does a typical boiler repair cost?

Repairs vary based on the issue, but expect to pay £80–£400. We offer transparent pricing with no hidden fees.

Safety & Compliance

What does it mean to be Gas Safe registered?

Gas Safe engineers are legally qualified to work on gas appliances, ensuring safety and compliance with UK regulations.

Do I need a Gas Safety Certificate (CP12) as a landlord?

Yes, landlords must obtain a CP12 certificate annually to ensure tenant safety and meet legal requirements.

What should I do if I smell gas in my home?

Turn off the gas supply, open windows, avoid flames, and call the emergency gas line (0800 111 999) immediately.

How can I prevent carbon monoxide poisoning from my boiler?

Regular boiler servicing, carbon monoxide alarms, and proper ventilation are crucial for safety.

Emergency Services

Do you offer 24/7 emergency boiler repairs?

Yes! We provide 24/7 emergency call-outs across Norwich & Norfolk to restore your heating and hot water fast.

How quickly can you respond to an emergency call-out?

Our team aims to respond within the hour, depending on location and demand.

What should I do if my boiler stops working in winter?

Check your thermostat, pressure, and pilot light. If it’s still not working, call us for immediate assistance.

Costs & Pricing

How much does a boiler service cost?

A full boiler service costs between £70–£120, depending on the system type and any additional checks required.

Are there any hidden fees in your pricing?

No, we offer transparent pricing with no call-out fees—you’ll only pay for the work needed.

Do you offer financing options for boiler installations?

Yes! We provide flexible financing plans so you can spread the cost of a new boiler over manageable payments.

Still have questions? Our team is happy to help. Call us at [PHONE NUMBER] or send us a message.

About Us

We offer a range of services to accommodate any and all of your Gas Boiler and Heating needs. Have any questions about our offers or pricing? Give us a call!